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IT-OneView against the alternatives.

Features, pricing and sovereignty: compare IT-OneView with the ITSM and RMM solutions on the market, criterion by criterion.

Against ITSM solutions

IT service management tools, from helpdesk to large enterprises.

Criteria
IT-OneView
ServiceNow
Freshservice
GLPI
Partial
Partial
Plugin
Partial
Plugin
Paid module
Partial
Integration
Integration
Per user
Per agent
Per agent
Open source
From €59 / user
~$100 / agent
From $29 / agent
Free
Free plan
On request
14 days
N/A
Self-install
Self-hosted
Partial
Community

Against RMM solutions

Remote monitoring and management tools for the device fleet.

Criteria
IT-OneView
Atera
NinjaOne
RG System
Via EDR
Partial
Bitdefender
Per user
Per technician
Per device
Per agent
From €59 / user
From €149 / tech.
~$4 to $8 / device
From €1.40 / agent
Free plan
30 days
14 days
30 days

The solutions in detail

  • ServiceNow

    Enterprise ITSM

    Global ITSM leader with built-in AI (Now Assist). Built for large enterprises.

    • High pricing (about $100 per agent per month at least)
    • Heavy implementation costs ($20k to $500k)
    • The license is only 25% of the total cost
    • Requires specialized consultants

  • Freshservice

    Cloud ITSM

    Popular cloud ITSM (over 40,000 customers), focused on ticketing and helpdesk.

    • Focused on ticketing rather than asset management
    • Partial Microsoft 365 and Google integrations
    • No built-in cybersecurity view
    • Hosted outside France, support in English

  • GLPI

    Open source

    French open source solution (Teclib). Version 11, released in 2025, brings many new features.

    • Installation and maintenance are on you
    • Requires technical skills
    • Cloud integrations to set up by hand
    • Community support, or paid through Teclib

  • Atera

    RMM and PSA

    All-in-one RMM/PSA platform with AI (Copilot). Priced per technician.

    • High price (€149 to €219 per technician per month)
    • Agent required on every device
    • Advanced features cost extra
    • Israeli company, data outside the EU

  • NinjaOne

    RMM

    Leading RMM solution (over 20,000 IT teams). Priced per device.

    • No employee lifecycle management
    • Price varies with volume ($4 to $8 per device)
    • No native HRIS or cloud connectors
    • Agent required on every device

  • RG System

    French RMM

    100% French solution (Septeo group). 600 partners, 500,000 agents deployed.

    • Focused on technical monitoring and backup
    • No employee management
    • Few Microsoft 365 and Google integrations
    • Less modern interface

Comparison based on the vendors' public information. Indicative prices, excluding tax, subject to change.

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